Get Notified

Get notified when an outage occurs!

Use SmartHub to update email and/or SMS notification preferences regarding your outages, and more!  In order to receive electronic notifications, please register for SmartHub by clicking here, or through the SmartHub mobile application. 

Step-by-step guide:

  1. Log in to your SmartHub account online or through the mobile app.
  2. Navigate to the "Settings" section of your account.
  3. Select the option "Contact Methods."
  4. Choose “Add Email” or “Add Phone” to add a phone number or email address.
  5. Enter your new contact details and follow the on-screen prompts to verify the information.
  6. Save your changes.
  7. Find the verification code sent to the phone number or email address.
  8. Enter the verification code and save

You have now added a verified contact method!

  1. Next navigate to “Manage Notifications”
  2. Make your selections to receive Billing, Miscellaneous and Service notifications. You can sign up to receive notifications on any phone number or email address you have verified.
    1. Billing notifications relate to billing and payments
    2. Miscellaneous notifications relate to account security changes
    3. Service notifications relate to outage alerts
  3. Save your changes

You are now enrolled in the notifications of your choice! You can adjust these notifications at any time.

Reporting an outage online: 

When a power outage occurs, our top priority is to restore service as quickly and safely as possible. To help us respond faster, it's important that outages are reported promptly. While you can always call to report an outage, we’re also making it easier for members to report online—either through SmartHub or by text message. 

 

Get notified