For members with one or multiple meters, you can report an outage in SmartHub. Here is how:
- Log in to SmartHub via the mobile app or your desktop browser.
- Tap or click on “Report an Outage.”
- Select the correct service location:
- Use the drop-down arrow to view all of your meters.
- Choose the location that is experiencing the outage.
- Choose an Outage Description from the list provided and listed below. This is a required field.
- Report a power outage
- Report line down
- Report a tree on the line
- Report a loud boom
- (Optional) You may: Add any comments you’d like to share.
If you need help navigating SmartHub or have questions about your service locations, please don’t hesitate to contact us.